The South Tyrolean Civil Protection Agency has gone live with a system upgrade and expansion to its integrated command and control center. The agency worked with Hexagon and Frequentis to upgrade and integrate its Frequentis 3020 LifeX communications platform with Hexagon’s Intergraph Computer-Aided Dispatch (I/CAD) system. The upgrade and extension of the core system features state-of-the-art IP technology that supports existing capabilities for emergency calls and analog radio communication, while also exploiting the full potential of digital radio. A modern, intuitive user interface enables staff in the command and control center to operate all communication channels via a touch screen or through the integrated dispatching system. The voice recording takes place within Frequentis’ DIVOS 3 log solution. The entire range of fully integrated software from Hexagon and Frequentis is implemented on a virtual platform to reduce hardware requirements and optimally support all business-related functions.