Joint Communications Centre Systems Upgrade for North Wales Police

North Wales Police have contracted with Hexagon to upgrade the existing Frequentis 3020 Integrated Communication Control System (ICCS) to the Frequentis 3020 LifeX software platform and provide associated integration to Hexagon’s Intergraph® Computer-Aided Dispatch (I/CAD) incident management and dispatch system. The upgrade provides North Wales Police with a single platform for both emergency and non-emergency forms of contact centre and control room communications including radio, telephony, email and web chat. The solution enables configurable skills-based routing of communications, provides more information on both people and properties at the point of contact through integration with other police systems and delivers automated management information reporting. The integrated solution facilitates infrastructure consolidation through the use of a single workstation per operator position and commercial-off-the-shelf (COTS) hardware and virtualisation in the data centre. The 3020 LifeX software platform will also support future transition to the Emergency Services Network (ESN) www.hexagonsafetyinfrastructure.com