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Geotab offers new personalized customer support services for its telematics solutions

By [email protected] - 20th May 2016 - 12:44

Geotab has announced a new level of customer support aimed at creating a truly personalized experience for customers. Geotab leverages the knowledge and technical expertise of its support teams such as one-on-one training; device staging; dashboard configuration and custom reports; in addition to live chat, web and telephone support; extended hours of operation; and multi-language support. This level of customer support is unlike anything currently offered in the telematics industry. “At Geotab, we are firm believers that customer service doesn’t end with simply addressing customer requests – rather, it also involves providing education, building engagement, and fostering personal relationships,” said Geotab CEO Neil Cawse. “We are dedicated to helping customers get the most they can out of the customer support experience, and on an ongoing basis, so that they come away with a thorough understanding of a product’s full capabilities for optimal fleet management.”