FREQUENTIS to equip Norway’s fire emergency call centres with future-ready communication systems

The system will replace the current Integrated Command and Control Solution (ICCS) by the end of 2026 and will support emergency call handling, alerting, coordination, and collaboration.  

Designed to adapt to evolving needs, the solution will enable operators to manage multiple types of inquiries – whether via phone, radio, video, or digital channels – while preparing the fire service for the transition to Norway’s next-generation emergency network.  

“This milestone marks a significant step in strengthening emergency response across Norway,” says Robert Nitsch, Vice President Public Safety at Frequentis. “With the communication and collaboration platform 3020 LifeX, NKS110 gains a flexible, future-proof solution that ensures reliable, unified communication for today’s needs and tomorrow’s challenges.”

Frequentis will deliver a centralised, software-based solution hosted on the customer’s virtual platform, making it easier to manage, maintain, and scale. The system will include supporting software for communication, coordination, monitoring, and information management, providing operators with everything they need in one integrated environment.