Esri Introduces ArcGIS for ServiceNow, Bringing Location Intelligence into Everyday Enterprise Workflows

Esri, the global provider of geographic information system (GIS) technology, has announced ArcGIS for ServiceNow, connecting the two platforms for the first time. The new bidirectional integration enables users to incorporate location intelligence directly into their everyday business workflows.

Organizations across business, state and local government, utilities, energy, commercial, health care, telecom, and other industries that utilize ServiceNow will be able to visualize and analyze operational data—such as incidents, permitting, facilities, and work orders—within ArcGIS maps and applications, as well as visualize them on maps powered by ArcGIS inside of ServiceNow. Users can share data across both platforms without duplication, understand where events are occurring, and take action without leaving their existing systems.

The integration includes two components: Connector for ServiceNow, which brings ServiceNow business data into ArcGIS; and ArcGIS Maps for ServiceNow, which enables ArcGIS capabilities within ServiceNow AI Platform. With Connector for ServiceNow, ArcGIS users can bring ServiceNow data into the ArcGIS ecosystem to identify patterns, act on location-based insights, and perform advanced spatial analysis. Connector for ServiceNow provides direct real-time access to ServiceNow business data in ArcGIS. With ArcGIS Maps for ServiceNow, users can visualize their business data on their organization’s authoritative enterprise GIS web maps and web scenes within ServiceNow AI Platform, expanding the reach of spatial insight where ServiceNow users work every day.