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SocietyWorks partners with Yotta to help UK councils get residents’ issues resolved faster

By Eric Van Rees - 13th April 2021 - 07:57

Yotta, the global connected asset management and services provider, announced a partnership with local authority services provider, SocietyWorks to provide a revolutionary end-to-end solution that will enhance service delivery and engagement with the public, while resolving citizen issues faster and more efficiently.

The combined solution will allow citizens to report any public street issue: from potholes to broken street lights, or loose drain covers, using SocietyWorks’ intuitive and easy-to-use online service , FixMyStreet Pro. That information is then seamlessly transitioned to Yotta’s connected asset management software, Alloy, operating at the back end.

Alloy triggers an alert to maintenance or inspection teams to take appropriate action, which can be forwarded to operatives working on their mobile devices out in the field. Once a task has been completed, Alloy can similarly automate an update into FixMyStreet, where ultimately a communication can feed back to the residents that their issue has been resolved.

Read More: Data Capture Location Intelligence Municipal Government

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