Offering canoe, kayak and paddle boarding experiences in the UK, Hire a Canoe uses the vehicle tracking to manage the transport of clients to and from their water sport activity. Real time traffic updates and live Estimated Time of Arrival calculations are helping to improve customer service whilst advanced geofencing ensures the out of hours security of vehicles.
Hire a Canoe offers a range of experiences from short canoe taster sessions to five day expeditions. Kinesis provides vehicle locations, displayed in real time against an easy to interpret map, to track customer transport between it two operational centres and a variety of riverside pick up points. The live tracking with real time traffic alerts is also used to calculate accurate ETAs for customer pickups.
“For us it’s all about the customer experience,” commented Kieran Johnson, of Hire a Canoe. “Our instructors truly enjoy what they do and this enthusiasm translates into the high quality service we deliver - as evidenced by our fantastic online reviews. Using Kinesis we are able to build on this passion with a really professional and reactive support operation. We know where our transport is and when it’s due at the customer’s location. This is all information that can be used to inform decision making in a constantly changing service environment and be shared with our customers.”
Kinesis also gives Hire a Canoe peace of mind that vehicles are where they should be at any given time including out of hours. Advanced geofencing provides instant notification if a vehicle leaves a defined zone during designated hours; for example, overnight.
“We chose Kinesis as it offered the best product price combination,” continued Johnson. “As we move forward with the system we hope to share the live tracking information with the clients directly. This would allow them to make decisions about their expedition, such as whether to stop for a refreshment break, and still be at the pickup point on time.”
Awarded a Certificate of Excellence by TripAdvisor, Hire a Canoe offers lessons and guided trips suitable for individuals, friend and family groups and can cater for corporate events with bespoke packages. Part of the Adventure Activities Licencing Authority programme, Hire a Canoe is also able to offer services to groups including schools and voluntary organisations.
Adam Partington, Marketing Manager, Kinesis, Tel: +44 (0) 800 056 4432, [email protected]
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