Bordeaux Airport, in partnership with Outsight, launches a Physical AI experiment to anticipate and reduce passenger waiting times

This initiative is part of the airport’s continuous improvement approach, aimed at enhancing passenger flow and operational performance.

Welcoming nearly 6 million passengers annually to 92 destinations, Bordeaux Airport places quality of experience and operational efficiency at the heart of its management. In an environment where infrastructure is inherently constrained, optimising existing spaces, dynamic queue management, and anticipating congestion points are key to maintaining smooth operations.

In order to refine its understanding of passenger flows and make its operational decisions more objective, the airport has chosen to experiment with an Artificial Intelligence solution called Physical AI, capable of modeling movements within the terminal in real time.

Developed by Outsight, this technology relies on the creation of a dynamic digital twin (Motional Digital Twin) of the terminal. It provides a continuous, three-dimensional view of passenger movements in targeted areas, including security checkpoints and other critical spaces.

The flows are digitised in a strictly anonymous manner within a shared spatial repository system, allowing for the analysis of queue formation, density changes, and the actual use of different areas. The system operates without image capture or personal identification, guaranteeing confidentiality by design while offering a accurate operational representation of the reality on the ground.