World's largest claims management provider....

11 March 2009, 12:29pm

World's largest claims management provider deploys innovative Infoterra solution

Infoterra solution delivers improved risk intelligence for Crawford & Company's National Subsidence Unit.

Infoterra Ltd, a leader in the provision of geospatial products and services, has developed a powerful browser-based desktop survey solution for Crawford & Company - the world's largest independent provider of claims management solutions to the risk management and insurance sectors.

The Infoterra solution supports the activities of Crawford's National Subsidence Unit, enabling Crawford's surveyors to gain a comprehensive geographical view of claims. This web-based solution will allow surveyors to validate a specific address - anywhere in GB - and then call up aerial photography and mapping (OS MasterMap®) to assess a subsidence claim, for example, proximity of trees to the property. They can include, on the aerial photography or map, detailed measurement and annotation using the solution's online editing suite. Results can then be saved for inclusion in Crawford's insurance reports, as well as providing site surveyors with clear visual instructions as to which specific features need further investigation.

Commenting on the Infoterra solution, Alex Finch, Managing Director of Crawford National Building Services said: "this browser-based service provides our subsidence claims team with a source of risk intelligence, allowing us to equip our site surveyors with essential claims information, which saves us valuable time. In addition, because this is a web-based service, our users don't need to have any specific GIS software or expertise, and we don't need to carry out expensive training - it is intuitive. It's this combination of relevant risk intelligence, ease-of-use and a usage-based charging model that makes this such a cost-effective solution for us."

"Infoterra clearly demonstrated the value of geospatial data to our business and has created a bespoke solution that meets our requirements exactly," he continued. "We've also been impressed by Infoterra's expertise in establishing suitable licence agreements for the data and of course the implementation of a flexible pay-as-you-use service."

Crawford & Company's pay-as-you-use service is backed by the power and sophistication of Infoterra's major geospatial hosting centre - Europe's largest dedicated commercial geospatial data facility. This ensures that claims management queries are always supported by the latest geospatial data, which is continually refreshed as part of Infoterra's ongoing renewal process.

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