Scarborough takes further step to service....

03 March 2009, 11:37am

Scarborough takes further step to service transformation with strategic partnership

Enterprising Scarborough Borough Council today announces that it has strengthened its strategic partnership with a leading provider of innovative services to the public sector and utilities markets, Northgate Public Services, in a contract worth more than £500,000.

Over 100,000 residents in the Borough of Scarborough will benefit from the introduction of a new combined state of the art citizenship relationship management and enterprise electronic document management system designed to transform services under the council’s Customer First programme.

The partnership is committed to building sustainable and secure services around the needs of its citizens. It guarantees to improve the accuracy and consistency of information and enforce rigorous standards in the handling of information for security and audit purposes.

Residents are set to benefit from improved performance in the council’s Customer First programme including:

· personalised one-stop services providing citizens with the right service at the right time;

· joined up front-office and back-office systems to allow citizens instant access to electronic council information;

· further development of proactive service delivery, anticipating people’s needs rather than reacting to them.

The investment is set to provide the Council with more effective and efficient ways of flexible working, offering council employees:

· allowing employees to be more efficient by giving them one place to view, search for and retrieve information;

· enabling employees to access information electronically wherever they are working;

· reducing bureaucracy by getting rid of unnecessary paper filing systems and time-consuming paperwork;

· empowering employees to share information and transform services through reengineering business processes around the needs of the individual citizen.

Jim Dillon, Chief Executive of Scarborough Borough Council, said today:

“We are committed to an ambitious programme of transformation and need a partner to support our vision. We are delighted to be working with Northgate Public Services who have a great track record in developing strategic partnerships which promote effective and efficient services. This is a win-win situation for us all – for our residents who will see improvements in services, for our employees who will gain greater satisfaction in their work, and for the Council in providing improved performance and greater cost-efficiencies.”

Russell Osborne, Managing Director of Citizen Solutions at Northgate Public Services added:

“We are delighted to be strengthening our relationship with Scarborough. In these difficult economic times, councils need a partner that they can trust. Our partnership with Scarborough has developed in incrementally over a number of years. We are committed to service transformation through revolutionising the way that councils deliver front office services and handle information throughout their organisations. We look forward to delivering further improvements for the benefit of the residents of Scarborough. The Council will see a rapid return on its investment in which staff time can be rechanneled into front line service improvement.”
For more information:

Fellows’ Associates:

Kathy Sutton 020 7395 1516; 07966 890401
Konstantinos Makrygiannis 020 7395 1518; 07949 421356

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