GGP Helps Synchronise Council Services in Scotland

11 June 2009, 9:57am

East Ayrshire Council is using specially developed software from GGP Systems to ensure frontline staff have timely access to the latest planning service information. Part of a suite of GGP Synchroniser tools, the live synchronisation software can link back office databases to front office systems such as Customer Relationship Management (CRM) software and Council websites using maps to pinpoint locations. East Ayrshire Council is using GGP Synchroniser to populate their Geographical Information System (GIS) with case work system data from their UNI-form modules.

Using GGP Synchroniser, East Ayrshire Council is seamlessly linking IDOX UNI-form case work system data from their Development Control and Building Standards modules to GGP GIS. The synchroniser collates the required data in a ‘virtual view’, set up in UNI-form, and automatically populates the respective overlay in GGP with the selected records. The system can be set to run from virtual real time to user defined update cycles allowing users to access the most up to date service information.

“GGP Sync is of great benefit to both the Department and the Council as it enables users to access Planning Application and Building Warrant data directly from GIS without having to access the case work system,” commented Ian Park, Planning Technician. “This saves time; increasing operational efficiency and improving customer service.”

GGP Synchroniser is a server-side application designed to automatically reflect changes made to data in back office databases to replicated fields within corresponding layers in GGP GIS or GGP’s web solution eGGP. GGP Synchroniser can be used to join up databases holding planning, highways, housing, environmental health or any other council data as it supports many OLE DB compliant databases including Microsoft Access, SQL Server, Oracle, Postgres, MySQL and FoxPro.

“GGP were tireless in their support during the implementation of the software,” concluded Park “and now the software is robust enough to just keep running and running, although checks are in place to ensure continued functionality.”

East Ayrshire Council is also a customer of GGP’s award winning NGz Gazetteer Management System. The software, designed to manage the Council’s Corporate Address, provides advanced data maintenance tools, to integrate essential front office services and back office systems and contributes to the National Hub’s Definitive National Address (DNA) Scotland programme.

Product sales enquiries Prim Maxwell at GGP tel. +44 (0)20 8686 9887, e-mail: prim@ggpsystems.co.uk, www.ggpsystems.co.uk

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